We searched our FAQs and here are
the results that may answer your question:
I want to understand potential
problems that could occur during downloads.
Most problems encountered during downloads are caused by a poor or interrupted
Internet connection, software firewall, antivirus software, or the download
manager. These issues are more likely to occur with large file downloads,
but may also show up when downloading small files as well. It is also
not uncommon to successfully download several files, and then encounter
a problem with just one file.
Download errors are somewhat common. Frequently these
errors do not show themselves until you try to extract the data from your
.ZIP file and you are alerted by a corrupted file, password request, or
invalid archive error message. Again, these problems are fairly common
and do NOT mean that the download file itself is bad; with VERY few exceptions,
the file you are attempting to download is perfectly fine. The most likely
cause is an incomplete or faulty download by your computer.
Keep in mind that even when it appears that your download
completed successfully, it may not have done so.
The .PNG images you will download will be in a compressed
.ZIP file. You need to have a program like WinZip, WinRar, ZipGenius,
etc. to decompress, not only our images files, but all compressed image
files on the Web that are of high resolution and, consequently, are large
files. WinZip is a free program that can be downloaded from the Web. A
Google or Yahoo search will provide the link.
Please note that we constantly monitor the integrity
of our files and repair those that are damaged or have become corrupted.
However, if you still have problems downloading image files, please carefully
read the following instructions. We are
confident that you will find the solution to any problem you might be
having since this is a summary of all the problems our members have faced
throughout our years of operation:
1) If you are running a personal firewall or antivirus
software on your machine (i.e., Norton), please disable it just long
enough to download the file. Please try this first as it is often
the cause of the download problem you are having. FIRST, however,
delete the old downloaded .ZIP file from your computer and also from
your recycle bin as the new file will automatically revert
back to it if the old file is still present.
2) It's always a good idea to make sure that you
have a steady and strong Internet connection. Due to more frequent
reliability issues with dial-up service than with other types, customers
who use a dial-up service will probably encounter more download issues.
Wireless connections also can perform unreliably, and interruptions
in the wireless connection can result in an incomplete download. These
types of circumstances are beyond our control.
3) If the problem resides in .ZIP files format downloading,
please note that for security reasons, the .ZIP files are protected
by a PHP script embedded in HTML, and you may be using a download
manager. We recommend that you disable your download manager
program (i.e. GoZilla, GetRight, etc.) and try to download
the files again. If everything works well, then you have to adjust
your download manager settings. However, take in account that some
download managers don't access protected files, so in case of doubt,
contact your download program’s technical support department.
4) If you try to download files and obtain an error
message, such as “This is not a valid file” or “URL
not found,” take into account that for security reasons, our
image files change their names automatically in a random way. In this
case, you likely have a temporary Internet file or a cookie that is
associated with the previous name. We suggest you go to Internet Tools
/ Internet Options and delete Temporary Internet Files and clear History
files and try again. If this does not correct the problem, you may
need to delete Cookies as well.
5) If a problem occurs as you’re decompressing
.ZIP files, the problem lies with the program you’re using for
this purpose. Check the program’s settings. If the program says
that items are already downloaded and they aren’t, the problem
either lies in your PC or is a .ZIP file decompression program fault,
an antivirus software and/or firewall blocking issue, a download configuration
involuntary change, or a recent reconfiguration in your ISP (Internet
6) Try temporarily disabling your firewall
protection as a test. If images aren’t showing
up and you have a firewall installed in your PC, temporarily disable
it and/or check its configuration.
Other tips that may help:
- If you recently installed a decompression (unzip)
program, make sure it was installed correctly.
- If you are using an external storage disk, make
sure that it’s appropriately formatted and has enough space
to hold the files you’re downloading.
- Check the configuration of your decompression program.
In case the program didn’t install correctly, try uninstalling
and reinstalling it.
- Make sure your storage device is working properly.
- Try to identify the time the problem started and
what actions you took up to that point. For example, did this problem
start occurring immediately after you changed your PC configuration
or installed a new storage device? If so, you might focus on this
to correct the problem.
For programming requirements, some of the .PNG image file names include
the word "JPG." This is not its actual file format, so don’t
be concerned. Just save the file as you always have and open it in your
graphics editing program. The graphics program will confirm that the image
is in .PNG file format.
If you are an AOL user and have problems downloading images, please, click
If these responses did not answer your question, please,
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