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We searched our FAQs, and here are the results that may answer your question:

I’m an AOL user and I have a problem downloading images. What should I do?
In some cases, AOL users will have a problem downloading images in .JPG format because AOL converts them to an .ART format. America Online uses compression software on the graphics in its network to speed delivery of Web pages and HTML documents to its members. It accomplishes this by compressing images and multimedia applications that travel across the network.. AOL uses the proprietary Johnson-Grace image format, .ART, and all .BMP, .GIF or .JPG images are automatically converted into the .ART format by AOL default.

As an AOL member, you must deselect the "Use Compressed Graphics" option under their Web Preferences to avoid this. After you have selected not to use AOL’s compressed graphics option, you must still clear out your cache to see a difference. In your WWW Preferences, you must set history to "0" pages and then clear the history.

Once you’ve done this, you must delete the files in your Temporary Internet Files folder. AOL offers the following instructions on how to accomplish this: "Holding down the "Control" key on your keyboard and simultaneously mouse-clicking on the Browser Reload icon while the browser window is active will also clear your proxy cache and display the latest data from the Website."

In addition, we recommend that after the image you want to download appears in your window, instead of using the secondary (right) button on your mouse to save it, use your browser’s toolbar. Use the “File/Save as…” command and select the location on your hard drive in which you want to place your file. It will be saved as a HTM file, and a folder named “mangels_files” will also be created and will contain the image in .JPG format. If these instructions are not enough, there are many sites on the Internet that can give you additional information about AOL image downloads. A Google or Yahoo search should provide several links.

Other Special Notes For AOL Users

These notes have been compiled from our experience with AOL members using our online features. They are offered to make your experience easier and less frustrating.

PROBLEM.- Some AOL users may not see recent changes made to items or pages due to AOL's use of cache in the member’s browser, regional cache servers on AOL's network, or both.

SOLUTION.- There may not be much you can do as long as you are accessing data on the AOL network. You might try clearing your cache, but this will be more effective if you use an alternate browser (Internet Explorer or Netscape) than with the provided AOL browser.

PROBLEM.- AOL users might find that images (particularly thumbnail images) on the site become blurry over time because the AOL browser caches Web pages very frequently and the content is compressed rather than replaced while browsing. You can try clearing your cache to resolve the issue locally. If it is a regional cache issue, there is not much you can do until AOL next updates the regional cache server that is causing you problems.

SOLUTION.- As previously mentioned, there may not be much you can do besides clearing your cache as long as you are accessing data on the AOL network. If you use an Explorer or Netscape browser while online, the issue should not appear because they cache Web pages less frequently.

CLARIFICATION.- Even though you may see blurred images, other AOL users may not see blurred images if they are not accessing the pages as frequently as you are. Their less-frequent use does not create a heavily cached image issue.

If you are using a recent version of AOL, the following notes probably no longer apply. We continue to maintain them for members who may still be using an earlier version with the noted problems.

PROBLEM.- When using the AOL browser, I experience difficulties uploading data, whether it be registration, homepage templates, new items, or modifications.

CLARIFICATION.- AOL’s browser is actually a bundled version of Microsoft's Internet Explorer that is somehow limited or restricted; possibly it is an earlier version. This will no longer be an issue as AOL upgrades the version of Explorer that it uses or integrates Netscape Navigator browsers and provides upgrades.

SOLUTION.- After you go online with AOL, minimize the screen (click on the "dash" in the upper-right corner of your screen. Do not click on the double box and certainly not on the X, which will take you off-line). Then click on Microsoft Internet Explorer 4.0 (or greater) or Netscape Navigator 3.0 (or greater) from your desktop or from Start/ Programs/…. After launching one of these other browsers, you are still accessing the Internet via AOL, but you are now using an unrestricted browser. If you don't have either of these browsers, you may read the reviews and download a free version.

CLARIFICATION.- Please don’t confuse AOL with Internet Explorer and Netscape. You are not applying for, buying, or downloading a new Internet access service. Explorer and Netscape are browsers, and their only function is to navigate the Internet, view pages, perform actions on pages and (if you wish) handle e-mail. They do not, and will not, give you dial-up access to the Internet. They do not compete with AOL’s service.

NOTE.- if you use a version of Explorer or Netscape prior to the generations indicated above (at least 3.0 for Netscape or 4.0 for Explorer), you will not be able to upload graphic files interactively on any site on the Internet.

If you are an AOL user, we recommend Netscape Navigator over Internet Explorer because Explorer prompts the user to "reload form data" when backing up to a page displaying form results. This will repeat the action and may become confusing, if not frustrating. Netscape Navigator does not have behave this way.

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